Poor service

On the 16 February 2018 we sent the Request for Quotations (RFQ) to Game Store Shelly Beach to Sanita and Noma . We requested them to respond on or before the 23 February 2018 . On morning of the 23rd we called the store to enquire about the quotes , we spoke to Noma who told us that they haven't attended to our request. She advised us that we need to come to the shop so that we can be able to move different departments doing the quotes on the items that we were looking for . We acceded to their directive and when we arrived at the shop we attended by Mr Ngobese who is a manager and we asked why they didn't told us to come to the shop and do the quotations earlier instead of waiting until the last moment he displayed a lot of arrogance and treated us as if he was doing us favour by delegating his staff to assist us to do the quotations . We spent close to two hour doing the quotes which came to R279 000.00 . After that we requested Mr Ngobese to give us the filled SBD forms which were originally sent with RFQ's which up to date we have not received them. I called Mr Ngobese yesterday enquiring about the forms and still treated us with disdain besides trying to point out the value of the potential business to store . The behaviour of the Mr Ngobese displayed a lack of customer service and care . The quotations that were given to us where not stamped and have no expiry date basically they are unprofessional.