Poor Service

Absolutely ridiculous!!! I have had too many issues with this Umgeni Road (City View) branch. Today was another experience all together..... I think it's pointless having a person working in the electronics department, as she always seems clueless every time I go there to buy something... Every question I ask about the product.. The response I get is "I don't know".....

Today.... I went to purchase the Volkano Scorpio series earbuds, as it was advertised.. I had screenshot a picture of it on my phone to make it easier for the sales person, but unfortunately for me... I waited more than 20 mins at the electronics section with absolutely no assistance whatsoever. My first 10 mins of waiting... I called a teller asking her for assistance.. Which she turned to me... And continued sitting at her till, doing absolutely nothing.

Come on guys... The store is so quiet in the mornings and yet you have no respect for the customers.. They really did ignored me..I stood and waited for some time, which seemed forever.... Only for another lady to come from the back.... Strolling.... Taking her time..... So I told her I've been waiting for quiet some time here with no assistance ... And her response was "What are you looking for?".... And when I showed her a Pic of what I wanted... She tells me to go to the TV and appliance section... I told her thats where I started.. She was clueless and gave me the incorrect product.. So I told her I wanted the one that was advertised.. She goes to her computer.. And then tells me "there's nothing".... Not even telling me if you guys are out of stock... Or if I can get it from another branch.....

I have two words : PEOPLE SKILLS!

Send these people for training of some sort.. I am a medical professional and even I am more clued up to do their job than they are. They need to be educated and clued up on the products in their departments. If not, maybe you guys need to consider having these products available for the customer to purchase without unnecessary assistance. I wasted time just waiting for something that should've taken less than 5mins to purchase.

A simple apology is all I needed... Yet, I get an attitude. I was considering walking out of the store without purchasing the item I had settled for,if I had waited any longer. That's a clear example of how you guys will lose loyal, regular customers.