VS
Vuyo S
1 reviews | Active since Nov 2015
18 Nov 2015, 06:28
Poor Service
I recently bought a Russell Hobbs iron nd it has stopped working nd they are refusing to refund/exchange it even though it has a 1 year guarantee that they always promise, and the consultant who was assisting me was very rude to a point that he left m standing there nd ignored me
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Game's replyOfficial
18 Nov 2015, 12:51Hello vuyostoto,
We acknowledge receipt of your complaint with reference ***3 and apologize for your inconvenience in this matter.
As per the CPA, if you have the item for longer than 6 months it has to go for repairs and it will be covered under the guarantee. I do not know when this iron was purchased but if it was less than 6 months ago then it must still go for an assessment where after a decision can be made.
I suggest you take the item to the store so that the process can start.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***3 and apologize for your inconvenience in this matter.
As per the CPA, if you have the item for longer than 6 months it has to go for repairs and it will be covered under the guarantee. I do not know when this iron was purchased but if it was less than 6 months ago then it must still go for an assessment where after a decision can be made.
I suggest you take the item to the store so that the process can start.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply18 Nov 2015, 12:51
Official
Hello vuyostoto,
We acknowledge receipt of your complaint with reference ***3 and apologize for your inconvenience in this matter.
As per the CPA, if you have the item for longer than 6 months it has to go for repairs and it will be covered under the guarantee. I do not know when this iron was purchased but if it was less than 6 months ago then it must still go for an assessment where after a decision can be made.
I suggest you take the item to the store so that the process can start.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***3 and apologize for your inconvenience in this matter.
As per the CPA, if you have the item for longer than 6 months it has to go for repairs and it will be covered under the guarantee. I do not know when this iron was purchased but if it was less than 6 months ago then it must still go for an assessment where after a decision can be made.
I suggest you take the item to the store so that the process can start.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,