VR
Vimal R

1 reviews | Active since Aug 2015

22 Aug 2015, 05:39

Poor service

I had gone to game last weekend to buy a tv. I had waited almost 15 minutes at the tv section before I had gotten angry and asked for the manager as nobody had come to assist me. When I had tolf the manager of the ****py service, the manager himself began to be rude towards me. The reason for not being helped was because there was only one guy there to assist. The other guy was on tea!! <br> <br> Thereafter even whilst someone came to help me, I was told he was going to find out if they had I wanted, however, he begun assisting someone else, making me wait even longer. <br> <br> It was then that I decided that game rosebank does not need me as a customer! I am now looking elsewhere to purchase the tv as a matter of self respect,<br> <br> Thereafter, I had looked at the hard drives as I wanted the price beaten, the manager actually got angry with me and was actually yelling that he had beaten the proce by 10% when all I had asked was how much the price was beaten by. I had ignored this as all I wanted was to take the hard drive and leave and dod not want to enter into a bigger argument with him.<br> <br> Massmart meeds to send there managers on training on how to treat staff. Never again will I go to this store.

0
Replies (1)
Game
Game's reply23 Aug 2015, 09:25
Official
Hello Vimalr,

We acknowledge receipt of your complaint with reference ***.

Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.

What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence

Senior management will contact you to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,