POOR SERVICE

I've had a game store card for years, I pay my account each month when i get paid. last month, my available balance was around R1500, I made a payment of R500, so i was expecting the available balance to increase. To my suprise, it decreased to R160. When I called, I was told its because some customers are unable to pay their accounts qnd all limits are decreased. For starters, I was never informed of this, socondly, i am not affected by the lockdown. The least Game Stores / RCS could've done is call me, sms or email.