Poor service

I recently had a highly disappointing experience at Game Store Mokopane. Here’s a detailed account:

Incident Details: On March 28th, I bought a 2-slice "Eiger" toaster from Game Store Mokopane. Unfortunately, the toaster malfunctioned after minimal use, so I returned to the store on April 22nd to seek a refund or replacement. Initial Encounter: I was unable to provide my receipt, and when I spoke to Steven, a staff member at Game Store Mokopane, he informed me that he couldn’t assist me without it. I then contacted Game’s head office, which apologized for the inconvenience and promised to investigate. They subsequently emailed me a copy of the store receipt on April 26th. Store Visit: Armed with the receipt, I returned to the store on April 30th. I was met by Sophie Makhura and Karabo, and explained my intention to return the toaster. Sophie recognized me from my previous visit and interrogated me rudely about where I had obtained the store receipt. She then instructed Karabo, who handles returns, to "book the toaster." Return Process: When I asked Karabo about the procedure, she directed me back to Sophie, who had left. I was left waiting and confused for over 10 minutes. Upon her return, Sophie informed me that I’d have to wait 21 days for an assessment of the toaster. I expressed my dissatisfaction, explaining that as a student, I used the toaster for my side hustle. In response, Sophie accused me of breaking the toaster due to its business use and reiterated that nothing could be done until after the 21-day waiting period. Conclusion: I left the store feeling deeply disappointed by the poor service and rude treatment I received. As a loyal customer who has re**** on Game for both home and small business appliances, this experience has significantly diminished my trust in the store.