Poor Returns Process

I feel that I need to vent a bit , I purchased a Sony PS5 from Game store's online on 26 October 2023 , It arrived on the 28th October 2023 , one of the controllers had stick drift, but since it came with two I was still able to play , the other controller soon also developed stick drift and made it impossible to play, then the console kept switching off, I returned to item to store on 28 October 2024 and the manager of the Canal Walk branch Stephanie said it was fine and that they would have it repaired at their cost. Today I went into store only to be screamed at by Stephanie as well as Anelisa the store colleague that this matter had been escalated and that I was to go back home and wait, the form I signed upon returning this item states that if it takes longer than 21 days that this item would simply be replaced or refunded, and today I was told that that is simply not the case as all. They screamed at me that the 1 year warranty starts upon placing an online order and does not start from the date the item is delivered this is not stated online or anywhere . I feel like i no longer want this item and would buy it elsewhere , this is very poor customer experience being sent from piler to post, when i paid R200 of my own money to travel twice to the store. Store manager should also be more transparent and should never scream at a paying customer.