Poor response to customer complaint

My pensioner father-in-law bought a KIC refrigerator in May 2013. Within a few months of delivery the fridge broke. The store subsequently offered to replace the fridge with another KIC. As my father in law was unaware of the Consumer Protection Act and that he could get a refund he went with the replacement KIC. This month April the second unit broke. I was made aware of this as the people from KIC came to remove it for repairs. I subsequently spoke to Mr Chetty raising concerns about the brand about two KICs breaking within the two year period. His response was that his technicians would look at it and if it needs replacing he would do so. He indicated he would phone me as soon as he knew. When I contacted him because I had not heard he said the refrigerator would be repaired . Unfortunately outside of the two year period my rather in law will have to deal with the problems arising from problematic KIC.