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AC
Auranic C

1 reviews | Active since Dec 2014

17 Feb 2019, 23:12

Poor quality schoolbags.

In January this year I got my son a bag at game cost just over r200. Since my son loved the bag I got it instead of something else. Anyway, the strap broke and the stitching came loose. Game refused a new bag coz it's not under warranty. The bag not even over 3 months old. Game has poor quality bags. The should put on a big poster saying no return. Going back again and will post on what I'm going to get as an excuse again. I would not recommend anyone too buy bags at game. Their refund or return policy is ridiculous.

0
Replies (6)
Game
Game's reply18 Feb 2019, 15:43
Official
Hi Auranic,

Thank you for taking my call.

With regards to our telephonic conversation, you will be contacted by manager from the store to have the matter sorted.

Kind Regards,

Suhayfa Gabriels

Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***

www.game.co.za 

Best regards,

AC
Auranic C's update18 Feb 2019, 16:10
Reviewer Update
Thank you hello Peter and the lady from game (don't know if it would be appropriate to give ur name) that responded too my email. Thank you again. Much appreciated. Hello Peter 5 stars and too the lady Davidene.
Game
Game's reply19 Feb 2019, 11:53
Official
Hi Auranic,

Thank you for the wonderful feedback.

It's only a pleasure assisting you.

If there's anything else I can help you with, please let me know.

Kind Regards,

Suhayfa Gabriels

Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***

www.game.co.za 

Best regards,

AC
Auranic C's update19 Feb 2019, 12:44
Reviewer Update
Thanks Suhayfa. I'm on my way after school today, too be assisted at Game. Wouldn't have been able to do it without your help.
AC
Auranic C's update21 Feb 2019, 17:02
Reviewer Update
I would up to 3 stars. I got my refund on the bag. Didn't dedide one getting another one as yet at game. But I do appreciate the help with this issue.
Game
Game's reply25 Feb 2019, 11:26
Official
Hi Auranic, 

Thanks for letting me know you got your refund.

I'd like to say there's no rush in getting another bag, but we know what the school workload looks like. 

I'm sure your son will be happy with whatever bag you get him.

Have a lovely day.

Kind Regards  Suhayfa Gabriels Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za

Best regards,