HS
Heidi S
1 reviews | Active since Mar 2011
28 Feb 2016, 12:13
Poor Quality product, no post sale support
1- we bought a BISSELL CLEANVIEW POWER VAC from Game, the sales person suggested this one, as the best quality with great suction power, and the vacuum cleaner that can suck the largest area before it needs to be emptied.<br> 2)The second time we used it in 3 weeks time, we vacuumed 2 square meters - it over heated and stopped working!<br> 3)We returned it to Game.<br> Now it will take 4 weeks (21working days) to have it looked at.<br> They cannot supply a loan machine in the mean time.
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Replies (1)0
Replies (1)Game's replyOfficial
28 Feb 2016, 12:58Hello heidismal,
We acknowledge receipt of your complaint with reference ***0 and apologize for your inconvenience in this matter.
I am not sure when this item was purchased as that will determine whether the item will go for assessment (10 days) or repairs (21 days). Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***0 and apologize for your inconvenience in this matter.
I am not sure when this item was purchased as that will determine whether the item will go for assessment (10 days) or repairs (21 days). Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply28 Feb 2016, 12:58
Official
Hello heidismal,
We acknowledge receipt of your complaint with reference ***0 and apologize for your inconvenience in this matter.
I am not sure when this item was purchased as that will determine whether the item will go for assessment (10 days) or repairs (21 days). Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***0 and apologize for your inconvenience in this matter.
I am not sure when this item was purchased as that will determine whether the item will go for assessment (10 days) or repairs (21 days). Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
