Poor Quality Product backed up by Poor Service
purchased a KIC 314l fridge from Game Gateway on 05 Jan 2016. the fridge seems to be falling apart as it makes all kinds of loud funny sounds throughout the day and night, the freezer rubber is now coming loose and the fridge light does function. this matter was brought to Games attention (Salo which i assume is short for Saloshnie took the call) on 11 May 2016. i was promised feedback in 24 to 48 hours...they have had their chance. i would like for my full refund to purchase something of quality as i have lost faith in the KIC brand as well as Game service.
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Replies (3)
Game's replyOfficial
13 May 2016, 12:23We acknowledge receipt of your complaint with reference ***3 and apologize for your inconvenience in this matter.
Store management will arrange for a technician to attend for an assessment and will advise you accordingly.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply13 May 2016, 12:23
Official
We acknowledge receipt of your complaint with reference ***3 and apologize for your inconvenience in this matter.
Store management will arrange for a technician to attend for an assessment and will advise you accordingly.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's replyOfficial
15 May 2016, 17:08Further to the above matter we confirm that a technician was arranged to attend to the item and you were advised accordingly.
We trust that this matter will be resolved shortly.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply15 May 2016, 17:08
Official
Further to the above matter we confirm that a technician was arranged to attend to the item and you were advised accordingly.
We trust that this matter will be resolved shortly.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
's updateReviewer Update
18 May 2016, 05:58Many thanks to the customer care team at Game for responding to my complaint so promptly and thank you to Rajen (technician) for his assistance and commitment. The matter was not resolved to my satisfaction but the fridge is in working condition until further notice as my feelings towards the product and direct service from Game has not changed.
's update18 May 2016, 05:58
Reviewer Update
Many thanks to the customer care team at Game for responding to my complaint so promptly and thank you to Rajen (technician) for his assistance and commitment. The matter was not resolved to my satisfaction but the fridge is in working condition until further notice as my feelings towards the product and direct service from Game has not changed.