AW
Angela W
1 reviews | Active since Mar 2019
31 Aug 2020, 10:44
Poor Quality
Just over a year ago I bought a red Hisense fridge online from Game. A number of things went wrong with fridge in a few months. The shelves of the fridge cracked and the clip on the freezer broke. After numerous of emails to the supplier they fixed it but once again just after a year its broken again. I want to know who check the quality of the products that the Game stores sell because this Hisense fridge is of very poor quality. I think I need to double check everything before purchasing from any Game stores in future.
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Replies (11)AW
Angela W's updateReviewer Update
31 Aug 2020, 12:38Thank you for coming back to me. As discussed I will have to search for document because it is a while back. I do remember including all documentation when i lodge the complaint the first time.
Regards,
Angela
Regards,
Angela
AW
Angela W's update31 Aug 2020, 12:38
Reviewer Update
Thank you for coming back to me. As discussed I will have to search for document because it is a while back. I do remember including all documentation when i lodge the complaint the first time.
Regards,
Angela
Regards,
Angela
AW
Angela W's updateReviewer Update
31 Aug 2020, 16:34Requested document sent
AW
Angela W's update31 Aug 2020, 16:34
Reviewer Update
Requested document sent
AW
Angela W's updateReviewer Update
03 Sept 2020, 15:51Required documentation sent . Kindly provide feedback.
AW
Angela W's update03 Sept 2020, 15:51
Reviewer Update
Required documentation sent . Kindly provide feedback.
AW
Angela W's updateReviewer Update
07 Sept 2020, 19:46Good day,
I work from home 8.00 - 17.00, I had a zoom call the time you guys tried to contact me. Please in future advise when you would contact me and I can make the necessary arrangements to be available.
I work from home 8.00 - 17.00, I had a zoom call the time you guys tried to contact me. Please in future advise when you would contact me and I can make the necessary arrangements to be available.
AW
Angela W's update07 Sept 2020, 19:46
Reviewer Update
Good day,
I work from home 8.00 - 17.00, I had a zoom call the time you guys tried to contact me. Please in future advise when you would contact me and I can make the necessary arrangements to be available.
I work from home 8.00 - 17.00, I had a zoom call the time you guys tried to contact me. Please in future advise when you would contact me and I can make the necessary arrangements to be available.
AW
Angela W's updateReviewer Update
09 Sept 2020, 09:17This is a response I received via my email address, after I specifically asked them to confirm when they will make contact so that I can ensure that I am available.
Hi Angela,
I trust that you well.
I have tried calling you on ***, but i was not able to get hold of you.
Please see below feedback from Hisense.
The shelves will break if they are forcibly removed or too much icing on the fridge and they are forced out. The replacement of shelves is not covered under warranty.
Kind Regards,
Tamlyn Lockman
Tried to response to the email and got an undelivered response , hence me posting here
Good day, I’m working from home and mentioned that you need to inform me when you calling. I cannot take calls while I’m in a meeting. Your assumption: The shelves will break if they are forcibly removed or too much icing on the fridge and they are forced out. The replacement of shelves is not covered under warranty. The shelves were never forcibly removed and I’m not sure what you meant by too much icing on the fridge. Or are you referring to the ice in the freezer because the clip broke for the 5th time ??
I’m expecting your call. Regards, Angela Wood CORE Office Manager
Hi Angela,
I trust that you well.
I have tried calling you on ***, but i was not able to get hold of you.
Please see below feedback from Hisense.
The shelves will break if they are forcibly removed or too much icing on the fridge and they are forced out. The replacement of shelves is not covered under warranty.
Kind Regards,
Tamlyn Lockman
Tried to response to the email and got an undelivered response , hence me posting here
Good day, I’m working from home and mentioned that you need to inform me when you calling. I cannot take calls while I’m in a meeting. Your assumption: The shelves will break if they are forcibly removed or too much icing on the fridge and they are forced out. The replacement of shelves is not covered under warranty. The shelves were never forcibly removed and I’m not sure what you meant by too much icing on the fridge. Or are you referring to the ice in the freezer because the clip broke for the 5th time ??
I’m expecting your call. Regards, Angela Wood CORE Office Manager
AW
Angela W's update09 Sept 2020, 09:17
Reviewer Update
This is a response I received via my email address, after I specifically asked them to confirm when they will make contact so that I can ensure that I am available.
Hi Angela,
I trust that you well.
I have tried calling you on ***, but i was not able to get hold of you.
Please see below feedback from Hisense.
The shelves will break if they are forcibly removed or too much icing on the fridge and they are forced out. The replacement of shelves is not covered under warranty.
Kind Regards,
Tamlyn Lockman
Tried to response to the email and got an undelivered response , hence me posting here
Good day, I’m working from home and mentioned that you need to inform me when you calling. I cannot take calls while I’m in a meeting. Your assumption: The shelves will break if they are forcibly removed or too much icing on the fridge and they are forced out. The replacement of shelves is not covered under warranty. The shelves were never forcibly removed and I’m not sure what you meant by too much icing on the fridge. Or are you referring to the ice in the freezer because the clip broke for the 5th time ??
I’m expecting your call. Regards, Angela Wood CORE Office Manager
Hi Angela,
I trust that you well.
I have tried calling you on ***, but i was not able to get hold of you.
Please see below feedback from Hisense.
The shelves will break if they are forcibly removed or too much icing on the fridge and they are forced out. The replacement of shelves is not covered under warranty.
Kind Regards,
Tamlyn Lockman
Tried to response to the email and got an undelivered response , hence me posting here
Good day, I’m working from home and mentioned that you need to inform me when you calling. I cannot take calls while I’m in a meeting. Your assumption: The shelves will break if they are forcibly removed or too much icing on the fridge and they are forced out. The replacement of shelves is not covered under warranty. The shelves were never forcibly removed and I’m not sure what you meant by too much icing on the fridge. Or are you referring to the ice in the freezer because the clip broke for the 5th time ??
I’m expecting your call. Regards, Angela Wood CORE Office Manager
AW
Angela W's updateReviewer Update
15 Sept 2020, 08:41Hi Tamlyn,
I noticed that I had a miss call from Game online yesterday @15.33 I was on a zoom call as I am working from home. I requested previously to send me an email before you guys contact me so that I can ensure that I am available to take your call.
Looking forward to your feedback.
I noticed that I had a miss call from Game online yesterday @15.33 I was on a zoom call as I am working from home. I requested previously to send me an email before you guys contact me so that I can ensure that I am available to take your call.
Looking forward to your feedback.
AW
Angela W's update15 Sept 2020, 08:41
Reviewer Update
Hi Tamlyn,
I noticed that I had a miss call from Game online yesterday @15.33 I was on a zoom call as I am working from home. I requested previously to send me an email before you guys contact me so that I can ensure that I am available to take your call.
Looking forward to your feedback.
I noticed that I had a miss call from Game online yesterday @15.33 I was on a zoom call as I am working from home. I requested previously to send me an email before you guys contact me so that I can ensure that I am available to take your call.
Looking forward to your feedback.
AW
Angela W's updateReviewer Update
16 Sept 2020, 08:54Hi Tamlyn,
As discussed, I'm not happy with the final result that the fridge is out of warranty and I need to pay for the repairs. I purchased a fridge of R4000 and still I need to pay for repairs ?? I had the same challenges when this fridge was still in the warranty period. This is a clear indication that Game online is selling inferior quality products to the customer. Not even to talk about the supplier Hisense that you guys are dealing with. Please have someone contact me that can actually make an informed decision regarding my situation.
Your urgent assistance would be appreciated.
As discussed, I'm not happy with the final result that the fridge is out of warranty and I need to pay for the repairs. I purchased a fridge of R4000 and still I need to pay for repairs ?? I had the same challenges when this fridge was still in the warranty period. This is a clear indication that Game online is selling inferior quality products to the customer. Not even to talk about the supplier Hisense that you guys are dealing with. Please have someone contact me that can actually make an informed decision regarding my situation.
Your urgent assistance would be appreciated.
AW
Angela W's update16 Sept 2020, 08:54
Reviewer Update
Hi Tamlyn,
As discussed, I'm not happy with the final result that the fridge is out of warranty and I need to pay for the repairs. I purchased a fridge of R4000 and still I need to pay for repairs ?? I had the same challenges when this fridge was still in the warranty period. This is a clear indication that Game online is selling inferior quality products to the customer. Not even to talk about the supplier Hisense that you guys are dealing with. Please have someone contact me that can actually make an informed decision regarding my situation.
Your urgent assistance would be appreciated.
As discussed, I'm not happy with the final result that the fridge is out of warranty and I need to pay for the repairs. I purchased a fridge of R4000 and still I need to pay for repairs ?? I had the same challenges when this fridge was still in the warranty period. This is a clear indication that Game online is selling inferior quality products to the customer. Not even to talk about the supplier Hisense that you guys are dealing with. Please have someone contact me that can actually make an informed decision regarding my situation.
Your urgent assistance would be appreciated.
AW
Angela W's updateReviewer Update
22 Sept 2020, 12:30Sadly Game has taken the same customer relations strategy like their supplier Hisense they doing business with by ignoring customers. I received feedback now since 16 September 2020 after I sent an email to the them.
AW
Angela W's update22 Sept 2020, 12:30
Reviewer Update
Sadly Game has taken the same customer relations strategy like their supplier Hisense they doing business with by ignoring customers. I received feedback now since 16 September 2020 after I sent an email to the them.
AW
Angela W's updateReviewer Update
06 Oct 2020, 21:41Hi Tamlyn,
When is this going to be resolved?
When is this going to be resolved?
AW
Angela W's update06 Oct 2020, 21:41
Reviewer Update
Hi Tamlyn,
When is this going to be resolved?
When is this going to be resolved?
AW
Angela W's updateReviewer Update
07 Oct 2020, 16:03Hi Tamlyn,
Kindly provide feedback as this journey has been a very frustrating one. I logged a complaint on the Hisense website and there seems to be no technical issues as reported
Kindly provide feedback as this journey has been a very frustrating one. I logged a complaint on the Hisense website and there seems to be no technical issues as reported
AW
Angela W's update07 Oct 2020, 16:03
Reviewer Update
Hi Tamlyn,
Kindly provide feedback as this journey has been a very frustrating one. I logged a complaint on the Hisense website and there seems to be no technical issues as reported
Kindly provide feedback as this journey has been a very frustrating one. I logged a complaint on the Hisense website and there seems to be no technical issues as reported
AW
Angela W's updateReviewer Update
08 Oct 2020, 06:16 Hi Tamlyn, I see that I’m being ignored – I had an ugly surprise I woke up, the crack shelf broke in half. The stuff that was on the second shelf was scattered in the fridge. I’m more livid today regarding this stupid purchase. THIS IS GOING TO FAR AND TODAY IM EXPECTING A RESOLUTION! Angela WOOD
AW
Angela W's update08 Oct 2020, 06:16
Reviewer Update
Hi Tamlyn, I see that I’m being ignored – I had an ugly surprise I woke up, the crack shelf broke in half. The stuff that was on the second shelf was scattered in the fridge. I’m more livid today regarding this stupid purchase. THIS IS GOING TO FAR AND TODAY IM EXPECTING A RESOLUTION! Angela WOOD