Poor quality and bad after sales service from Game Stores .

Hi everyone .I have been contemplating whether to write this review about the poor after sales service I have been receiving from Game Pinecrest . I purchased a Hi Sense fridge / freezer from Game about 2 years ago. About 5 months ago , the inside carcass of the door started cracking , without any damage or bumping or rough handling. This happened in a few places on the doors , I contacted Game who asked for me receipt , so I gladly sent a copy of the receipt ( badly faded because of poor paper quality) , and I sent pictures of the cracks in the doors . They( Game) couldnt see the information on the slip properly and asked if I could come into the store so they could check it and make a copy. I took time off work to do this , they heated the slip so they could get some information off it . I have been trying since then to get some feedback on my repair , and was promised that they had the slip so they would send a technician to sort the problem out . I didnt ask for a new fridge , all I asked was for the problem to be sorted , as in to have them replace the door . I could ask for a new fridge / freezer as the other side could start cracking also , but I didnt.My first contact was on the 26th June , exactly 5 months ago. I have asked for all correspondence to be done in writing so I would have proof if they promised it would be sorted , and nothing was being done. I did put a review about Game Pinecrest previously , and regret dealing with them after that bad experience . Everytime I email them , I get a reply email saying the matter will be escalated .. but after that , nothing is done . I'm not sure if this is a delay tactic so as to let the warranty expire so they will take no responsibility , or just poor service ... I would caution people against dealing with Game , at one time they were at the top , but now it seems that their quality of products and level of service has dropped terribly . Sorry for the rant , but I wanted to make others aware before you consider spending your hard earned money there .