Poor poor service,with an even worse refund policy

order ‪***‬ for R5,298

Good morning

This email refers to the above order for a laptop and laptop bag made on Saturday by myself for exams which are starting on Friday. I tracked the order this morning and found it was canceled without any notification from your side to me to atleast let me know what is going on. I called customer service and was informed it was canceled because there is no item in stock ND was further informed that I will receive my refund in 7 to 14 days. I refuse to accept the refund in 7 to 14 days of money that I paid, for a service you failed to deliver, it is not my problem that your system is poor and could not pick up that the item is not in stock. I need my money back so I can purchase the laptop at another store. I don't understand why I have to struggle because of your poor service.

Please pay me back my money today, I need that laptop for exams