POOR POOR SERVICE FROM GAME CLEARWATER - DAMAGE GOODS

Item: Game
Rating: 1
Author: Yasmin N

game clearwater is the worst customer service ever, on black friday i purchased a hisense chest freezer and when they delivered it was damage on the one side, after phoneing and sending all the photos and documents i still don't have the correct goods, i am so disgusted at the service and on top of all this i need to phone and ask , and today 07/12 i phoned in and the no does not work how am i ever going to solve this matter it is almost 2 weeks later and the policy says that 24 to 48 hours i will have the correct chest freezer, i don't even want to give me them 1 star

Helpful (0)

Replies (4)

Game's replyOfficial

07 Dec 2023, 16:43

Hi Yasmin, thank you for getting in touch. I'm sorry, your freezer was damaged during delivery and for the service you received. Your query was escalated, and the colleague has been in touch with you.

Game's reply07 Dec 2023, 16:43

Official

Yasmin N's updateReviewer Update

11 Dec 2023, 08:29

and after the above reply from game still nothing , still sitting with the damaged chest freezer, what up with game , does the customer no longer comes first

Yasmin N's update11 Dec 2023, 08:29

Reviewer Update

and after the above reply from game still nothing , still sitting with the damaged chest freezer, what up with game , does the customer no longer comes first

Yasmin N's updateReviewer Update

11 Dec 2023, 10:36

I TRIED PHONENING IRISH, AT GAME CLEARWATER WHAT IS GOING ON THERE THE PHONE IS JUST RINGING , CAN PEOPLE BE SO NOT WANTING TO HELP ME WHAT IS GOING ON THERE, CAN SOMEONE PHONE ME TODAY?

Yasmin N's update11 Dec 2023, 10:36

Reviewer Update

I TRIED PHONENING IRISH, AT GAME CLEARWATER WHAT IS GOING ON THERE THE PHONE IS JUST RINGING , CAN PEOPLE BE SO NOT WANTING TO HELP ME WHAT IS GOING ON THERE, CAN SOMEONE PHONE ME TODAY?

Game's replyOfficial

11 Dec 2023, 12:47

Hi Yasmin, I'm sorry, your query hasn't been sorted. It is being handled by our complaints team and you'll be contacted as soon as they have feedback from the store.

Game's reply11 Dec 2023, 12:47

Official

Hi Yasmin, I'm sorry, your query hasn't been sorted. It is being handled by our complaints team and you'll be contacted as soon as they have feedback from the store.