Poor, Pathetic customer service

I recently bought an item online, during this lockdown period. After 2 weeks of non-delivery (Game promised 5-7 days for essential items) I called to get feedback on my order. No one could give a decent answer at the call centre, nor on their online portal. Both the people I spoke to said that they would call me back with feedback. That did not happen. I resorted to a Facebook message and was told that the item I ordered is actually out of stock. I am irritated because no one called me or emailed me to say that the item ordered is out of stock and what my options are. I had to do the tracking myself and struggle to get any sort of information. The business ethic is poor, and it certainly is the last time that I will be doing business with this company. Now for my refund... Again no communication... Wish me luck!