Poor Online service from Game and its Courier service.

I pre-ordered an XBox Series X from Game. On Friday 7 November I received an email that the Console has been Despatched and the couriers will contact me with a tracking number.

On Monday I contacted Game via email and informed them that the couriers did not contact me. I was then informed that the XBox will only be Despatched in the 10th, despite the email that said it occurred on the 7th.

On the 10th I contacted Game again and informed them that I had no communication from the Couriers. I was told by Chanute Cliete that there is a 7 - 10 working days delivery delay. I told her that I did not pre-order a product to have a 14 day delay. I requested if I can collect from a store or from the courier. She did not respond to any of my of emails.

This will be the last time I ever order any from Game via Online services. I ordered something from a big Online provider late Monday afternoon and Wednesday Morning 08:10 it was delivered in an outlaying area. Why do Game need 10 working days to delivered? Very disappointing service.