Poor online service

I consider the service that Game delivers to their customers as extremely poor.

How is it possible that no one from Game can assist in changing anything once an order is placed? I placed an order online. Somehow the store was selected incorrectly, that may have been a mistake from my side. I had it set on the correct store, it changed, and I did not notice. Now I need to go out of my way to obtain my order from a store that is far away from where I live, since Game us unable to change the store as well as the person that picks up the parcel.

I even wrote a letter, signed it, provided a copy of my ID, and had a friend that lives near the store where the parcel is now located pick up the parcel. Now the store manager wants my ID document, not a copy of it.

Very poor service indeed.

They can do better than that, surely.