1 reviews | Active since Dec 2023
Poor online service
I had ordered goods from GAME online and ended up cancelling the order due to poor communication and delayed delivery. The service i got from the online chat team was very poor, appalling and NOT CUSTOMER CENTRIC at all.
Firstly the agents i was chatting to seemed to not know the processes of online cancellation and showed signs of not caring and putting urgency to the matter. Last week on the 7th and the 8th of November i was chatting to the agents who confirmed that my cancellation and refund was with the Head offcie being processed and i will get feedback by Monday latest, they both confirmed my refund will be processed and ill have it by thursday the 14th this week,,,of which Monday Business day has passed and nothing was said nor communication was made. I then went to the onlien chat again and spoke to Mariam Ferris, who was rude and ended the chat when i asked the questions about my refund and wanted answers as i was told by thursday, she seems clueless and honestly, customer service agents like her will drive businesses down due to poor negative and rude service. I called the helpline and of which time and money was wasted as i waited on the queue to speak to an agent for 30 minutes and no one got back to me.
It is disappointing that such a big fortune 500 comaony would have such poor quality service and rude customer service agents who are honestly clueless about thr companys policies. @game, i will not recommend anyone to do business with you especially the onlien team, their service is appalling and unprofessional
The matter is now worse, I just received a delivery sms and email from GAME online yet the online chat team told me that My products have been cancelled. I did not receive nor did the good get delivered to me. A lady from Ferrie carriers called and I informed her that I cancelled the order and she confirmed GAME has not cancelled the order on their side yet the online chat team informed me that the order has been cancelled and they are awaiting the return of the goods.
To my surprise, I received an email and an sms that the cancelled goods where delivered. I am shocked as to how did they deliver, to whom did they deliver and why did they deliver goods i have been told were cancelled and I should await my refund. It is coming across as *****ulent because how can goods be marked delivered when they were not delivered and were supposed to be cancelled.
the complaints team has not contacted me, nor emailed me. seems you send scripted responses and you do not address the matter as I have read similar reviews about the same incident but from different people in different provinces. This is appauling
The matter is now worse, I just received a delivery sms and email from GAME online yet the online chat team told me that My products have been cancelled. I did not receive nor did the good get delivered to me. A lady from Ferrie carriers called and I informed her that I cancelled the order and she confirmed GAME has not cancelled the order on their side yet the online chat team informed me that the order has been cancelled and they are awaiting the return of the goods.
To my surprise, I received an email and an sms that the cancelled goods where delivered. I am shocked as to how did they deliver, to whom did they deliver and why did they deliver goods i have been told were cancelled and I should await my refund. It is coming across as *****ulent because how can goods be marked delivered when they were not delivered and were supposed to be cancelled.
the complaints team has not contacted me, nor emailed me. seems you send scripted responses and you do not address the matter as I have read similar reviews about the same incident but from different people in different provinces. This is appauling