Poor online customer service to return funds

Unfortunately there's no option to give 0 stars. I ordered a treadmill online, followed the purchase steps and everything was approved. Only to get redirected to my order page stating that my order has failed. The problem is that the money has been deducted from my account, and naturally, no treadmill in sight.

I've queried it with online customer service on call, email, online chat features.

All I keep getting is that they've escalated to the finance team. Bank statement shared 2 days ago... still no feedback/ update. My initial query was 7 days ago. I even went to complain on social media. Now I'm here, hoping that someone will help and expedite.

Why is there a notification on the failed order page telling people they'll receive their funds in 2 days if debited from the account it the process to resolve takes so long???

Yoh Game please return my money and do better. This is the most frustrating and disappointing online purchase I have ever made.