Poor Online Customer Service Level

Dealing with Game's online customer service has been a frustrating and fruitless experience. I bought a fridge and reported it faulty on 5 December, 2 days after it was delivered. I'm still waiting for someone to come out to check the fridge. Surely the troubleshooting of the fault should not be at my expense. Take your broken fridge and give me a working one and at your own time you can diagnose the issue.

13th of the December and I'm still waiting... Very low level of service. I have to keep following up to get traction which is met with empty promises.