POOR ONLINE CUSTOMER SERVICE

************** of exchange policy for online customers. Worst experience ever. Bought Black Friday Items. Immediately after I wrote an email stipulating I would like to exchange it. following day my email is ignored receive an email informing me of dispatching. How do you dispatch when have not rectified customers needs and worse your obtained email prior you had to dispatch. WORST WORST EXPERIENCE. POOR CUSTOMER SERVICE INCLUDING YOUR CUSTOMER CENTRE.