Poor online customer service

If there was a rating less than 1 that would be my rating. I ordered from them online at the beginning of November, specifically the 1st. I ordered a Russell Hobbs blender and the 3FOR R140 liquifruit special. The blender was delivered on the 4th of November but the juices were no where to be found . They later on sent me an email regarding a delay on both orders on the 5th. That was the last I heard from them, until about 1week and a few days ago when I sent my third email to their customer service asking for more information and letting them know that I did not appreciate the below average service I was getting and if it persists i will then rather go to Hello Peter. They sent an email back apologizing and "promising" to fix it . When I tell you I am still waiting till this day for three 2lt boxes of juice the month is even coming to an end . I am highly disappointed in the service for such a big company the level of incompetence is disturbing.