RM
Robin M
1 reviews | Active since Jan 2021
07 Jul 2025, 09:20
POOR ONLINE AND CALL CENTRE EXPERIENCE
Bought On Line , delivery promised on the 7th of July , only receive a SMS informing me that it is delayed. Called the Call Centre was told it takes 5 days , even though the delivery stated the 7th of July , Was told the call centre can not escalate at that is the process . NOT WILLING TO HELP
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Replies (2)RM
Robin M's updateReviewer Update
07 Jul 2025, 09:29Also don't try their WhatsApp service , takes hours to read and no response
RM
Robin M's update07 Jul 2025, 09:29
Reviewer Update
Also don't try their WhatsApp service , takes hours to read and no response
Game's replyOfficial
08 Jul 2025, 11:08Hi there Robin, thank you for reaching out. I am so sorry to hear that you have not received your order yet. Kindly be advised that delivery takes 3-5 working days as you are still within the delivery timeframe and the date you received was just an estimated time when the delivery will take place. I do see that your order is scheduled to be delivered today. For any further assistance, please do not hesitate to contact us.
Best regards,
Game's reply08 Jul 2025, 11:08
Official
Hi there Robin, thank you for reaching out. I am so sorry to hear that you have not received your order yet. Kindly be advised that delivery takes 3-5 working days as you are still within the delivery timeframe and the date you received was just an estimated time when the delivery will take place. I do see that your order is scheduled to be delivered today. For any further assistance, please do not hesitate to contact us.
Best regards,