Poor Managerial Skills

On the 16 of July 2015 (date uncertain), while I was doing my shopping at Game Jabulani I witnessed a very horrifying incident where a customer had a problem with his phone and was referred to the departmental manager. Her name is Nonhlakanipho Maseko. This woman was so rude to the customer I literally felt for the customer. The way she was addressing the customer was just unruly and plain rude. Mind you this person is a manager. She is definitely in the wrong profession because she is lacking in customer service skills. Game prides itself about a customer being king. But that girl treated that customer like a slave. Something needs to be done about her attitude. If she cannot relate to customers in a positive way, then she is best to work behind the scenes like receiving department. That way customers can be saved from her stinking, disgusting attitude. That is not how you treat customers let alone a human being. And her colleagues (other managers) stood there and did nothing. I don't know if they were shocked by her behaviour or is it just how things are done at Game Jabulani. Refreshers courses are a recommendation for such managers. Something needs to be done, fast.