Poor IT Support Service!!!

The Game Web Support desk has very bad service, I wonder what the supervisor do there if the agent is not helping customers? I opened a ticket, and it got closed in the next few minutes by an agent named Rameez Brown, he didn't even call to find out if I my issue with the App was resolved, but he closed ticket and send email asking for ratings instead!

What an incompetence! How did that person even get hired if they do not liaise with clients? the ticket was logged on the 7th, I called in the same time to complain it got closed, one agent said he was escalating but he **** cause he did not. I found out on Monday the 11th that the ticket is still closed, again another agent said he was reopening and escalating but he **** again. Today on the 13 I called in and found out nobody escalated the ticket, it was still closed! Imagine the lies from employees who wake up every morning to just lie and collect salary at month end, living clients in distress???

Game is very big to have such poor service in their IT Support and Customer service, I am shocked honestly!! SLA has been breached and still nobody cares!!!

Ticket number that was left abandoned is: ID***