QM
Qiniso M
1 reviews | Active since Apr 2019
04 May 2019, 16:39
POOR Game service and NO delivery as per agreement!
A Tv was purchased from the store, delivery was promised to be the following day after lunch! I had to make follow up calls the entire day...still no delivery of the TV! I will have no one to install the TV after 17h00 on a Saturday! What was the purpose of buying a TV I cannot use?! The store employee says they will put me through to the store manager, the call got cut and they did not bother calling back! POOR service and no delivery!
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Replies (1)
Game's replyOfficial
05 May 2019, 10:19Hi Qiniso,
Thank you for taking my call.
I'm sorry that your delivery wasn't honored and your calls were disconnected. Please know this is certainly not the experience we wish you to have.
I understand you've been refunded and you can rest assured the matter will be addressed with the store that this does not happen again.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
Thank you for taking my call.
I'm sorry that your delivery wasn't honored and your calls were disconnected. Please know this is certainly not the experience we wish you to have.
I understand you've been refunded and you can rest assured the matter will be addressed with the store that this does not happen again.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
Game's reply05 May 2019, 10:19
Official
Hi Qiniso,
Thank you for taking my call.
I'm sorry that your delivery wasn't honored and your calls were disconnected. Please know this is certainly not the experience we wish you to have.
I understand you've been refunded and you can rest assured the matter will be addressed with the store that this does not happen again.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
Thank you for taking my call.
I'm sorry that your delivery wasn't honored and your calls were disconnected. Please know this is certainly not the experience we wish you to have.
I understand you've been refunded and you can rest assured the matter will be addressed with the store that this does not happen again.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za