Poor exchange policy

The day before yesterday I went to Game and I bought an ironing board using the Game card but when I got home I found out it's not the right one ,so yesterday i went to exchange it and I didn't have my receipt with me but I had my game card along with the exact time and date of the purchase but I was told they had no access to the account and I got a penalty and some cash was deducted from the original amount. Is this way of operating inline with the Consumer rights act?