Poor Cutomer Service

I had purchased a milex airfryer cash in November 2021 from games amanzimtoti for my daughter. 1 mnth later it was making a Loud noise .I took it back 2 the store and the gentleman who assisted me said there was dust stuck in the fan and was returned 2 me However in March this yr the airfryer stopped working completely. Unfortunately the slip was misplaced .My daughter phoned and sent repeated emails (15 which I have proof of ) requesting 4 the voucher no 2 retrieved to no Avail . I went 2 games Amanzimtoti customer services games on 30th July and the lady who assisted me paged 4 a Mr Milano x3 tyms over 45 mins who was unavailable..I requested her 2 please ask Mr Milano to phne me .Mr Milano phoned me 2 days later and told me to bring in the airfryer and he would send it 4 repairs and if after 14 days it is still faulty he would replace me with a new one( which I am not really interested in Rater another make) On Saturday 30th July I took the airfryer to Games and am then told Mr Milano No longer works there .Really Distressing However Ms Fundile Mntunge paged for the person who could assist me but she was on Lunch Ms Fundile was able 2 retrieve my voucher no ( which my daughter was trying 2 get from March this yr over 2 mnths With repeated phne calls and about 15 emails to no Joy. Since the person who was suppose 2 Log my airfryer 4 repairs was un available some 45mins later Ms Funfile took down my details and said I would recve and sms or email once the item is sent . Inspire of me leaving 2 cell nos and 2 email adress 1 week later I recve no Sms or email .Also Interesting is that I recve no invoice or document 2 say I left the Airfryer there. I phned the game store on 6 /8/22 and Mr Victor had absolutely no communication from the customer service dept about the airfryer. He attempted 2 put me through 2 a Non functioning customer service dept to which I Refused .He said he will call me Back in 5 mins .which did not occur DOES GAMES AMANZIMTOTI HAVE ANY FORM OF COMMUNICATION AND IS THIS GOOD CUSTOMER SERVICE .Having purchased cash 4 an expensive item.Does a Customer really Need this Runaround I'm still waiting for Mr Victor 2 call me back in 5 minutes I Definitely would not use Games Sore Again Mrs K Noor Mahomed