poor customer sevice

My name i s Nyameka Mamani i reside in Khayelitsha.

on the 6th of April i decided to go and do the shopping at GAME situated in Promenade MITCHELLS PLAIN . I was looking for a tv stand, i got the tv stand and love it so much it s a quality that's why i choose Game .

While i was in a stand area trying to take the stand into the trolley i i put my phone aside and then take the stand into the trolley coz there were no assistance in that area at that specific time. I remember the time was 12:40 mid day. when i was in the teller i notice that my phone was not in my wallet time was 12:50 , went back to the tv stand area but the was no phone I called one of the assistance to help me regarding the missing phone than I was referred to a guy called john or George ( I am not sure about the name ) then he also refereed me to security . the security was at lady stand in the door she did not take note of what I was saying said she was alone in front did not even try or call someone to assist me we were just standing there hopeless it was like a mickey mouse we were referred to many people NO HEL . than my friend got tired went to customer care assistance said she want to speak to the store manager than after 5 mins he came , I explained to him what happened and that nobody was there to assist us . then he said to me there is nothing that he can do . Then i ask for the footage , said that will take long, i beg him saying at least to see on the camera just to be satisfied, I gave him the time as well.Hardly 5 minutes and came back without us seeing and telling him or any assistance. He told me he saw me and there is nothing that he can do and din't even see me having the phone and after that he left me standing and no further explanation and he vanish.

For me i felt like i did not get the customer service rite i was not treated in a way that i should not blame them. enough at least if i saw my self the cctv and identify the person who took my phone after me that would be a better closure than the service that i got

looking forward hearing from you

yours broken