CB
Christopher B
1 reviews | Active since Dec 2020
07 Mar 2024, 15:04
Poor customer services at GAME NORTHAM
I purchased a Samsung TV 58 inch on the 25th February for R7 999.00 at GAME NORTHAM in LIMPOPO. It only worked for 4 days then stopped working. I took it back and according to my knowledge since it was within cooling period they were supposed to have given me a replacement TV or REFUND, unfortunately they refused. I will aapreciate your assistance in this regard.
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Game's replyOfficial
07 Mar 2024, 16:22Hi Irene, thanks for getting in touch. I'm sorry you're having difficulties with regards to your TV. Please be advised that as per our process if an item is faulty, it has to undergo an assessment to determine the cause. Rest assured your query has been escalated to our complaints so they may provide a way forward.
Game's reply07 Mar 2024, 16:22
Official
Hi Irene, thanks for getting in touch. I'm sorry you're having difficulties with regards to your TV. Please be advised that as per our process if an item is faulty, it has to undergo an assessment to determine the cause. Rest assured your query has been escalated to our complaints so they may provide a way forward.