poor customer services

My refrigerator died on friday so on saturday I went into game of which ive bought the fridge from to report the broken fridge...the officer at the electronic department told me that he will have to report it to hisense and that it will only be happening on monday because hisense are close over weekends. He also mentioned that ut takes more or less 24-48hours for one of their technicians to come out and have a look....it didn't it took them 24 hours instead it took them 96(4days) to come out only to tell us that the motor pack up and that the have one at work but would first have to get authorization from to insta tbe motor bearing in mind that I now have to sit without a fridge...I amso dissapoi ted I. Tbe service as the fridge is only a year old