Poor customer services

The worst customer service ever. I have always been a loyal customer for years even when we had to furnish our home my wife and I had walked in and bought stuff for huge amounts to date for the year 2018 we have spent in a region of R150 000.00 in game store gateway. Last month on the 10th of November 2018 I have spent R18000. 00 worth of goods and other appliances. I have been off on business in Johannesburg on my arrival on the 8th of December 2018 i have promised my. Family that I will get the t.v installed so on the 9th of December 2018 I have the t.v on this was the worst feeling ever the t. V that I have purchased was a hisense smart t. V it was cracked at one conner of the rim and this crack was spreading. This made me so upset I drove in the pouring rain which was suggested at the time bad weather conditions. I was then approached by a senior sales man zubair to who said that they will not except the t. V as it was cracked. So I told him this was not cracked by myself nor my family, when the t. V was being delivered their ware hour people never even open the box to even demo the t. V to us. I am so disappointed with a trusted store like games to give me this type of service it's truly something unacceptable. I am going social media as this have happened to me and my family innocently and this can happen to you. I am still waiting for and answer on this incident as I am going to take it legal and public.