Poor customer service which leads to **** and day light *******

Last year November I went to Ermelo Game to buy Sumsung smart TV (55) but when I got there the sales person Convinced and Forced me to buy Hisense smart TV (70) as the price was the same as the one for Sumsung which was R8999. After I purchased it, I requested the sale person to keep the TV for me for another day as I explained from on set that I do not have suitable and big stand for it, but I was underpressure to take it immediately, he refused and he dicided to Organise Transport for me. Unfortunately after mounting it at home my Television had a scratch. I went back to Game and reported the matter but the Store managers told me I am not going to get any assistance and I am someone with attitude as I was crying for my money. They emphasised that customers with such problem are not getting any assistance. I was just a laughing stock to other employees as I was crying. I then decided to take the TV back to the store. I contacted Game Head Office and Hisense but I was never assisted as the report from Hisense mentioned it was damaged by an unknown object. I then escalated the matter to Consumer Goods & Service Ombud. However Game responded with False statement but CGSO advised me to take the matter to National Consumer Office for further assistance . I did not do and I then decided to lodge this complaint to you hellopeter. All I can say is that I was underpresure to buy something that was not on a Black Friday sale as seen on a paper hence I can say I was ****med and ****** R 8 999.00 in a blink of an eye just like that.

I can further explain the storry as this is just a summary of what has happened on that day and I can even mention the names of the people involved from Game. I do have a receipt, a report from Hisense and the false feed back from Game requested by CGSO.

Your Assistance will be highly appreciated. Thank you