Poor customer service (online services)

bought a stove on the 28th November 2019, the transaction was done online, today its the 17th of December 2019, still the stove is not delivered. Game's promise is 10 days working day to deliver purchased items. I phoned the customer care on various occasions, it seems they cant track where the item and cant tell me when my stove will be delivered, they keep on saying that its with the courier company, and that they cant get hold of the courier company, I cant even go to any game store and collect the stove because the online service has a different invoice. Its holiday time my family and relatives are here and I don't have a stove, I feel ****** and helpless, I paid for the stove and delivery but there is no one who is willing to help... everyone is passing the bark. here is my order number ***.