KM
Khanyisa M
1 reviews | Active since Oct 2025
02 Jun 2026, 17:34
POOR CUSTOMER SERVICE - GAME STORE
I bought a TV online on Thursday the 28th of May. On Saturday the 30th,I received an SMS that the courier on the way, however it never came. Moreover there was bo communication from the courier nor Game Store.I initiated the call only to learn that the courier has been hijacked at gun point and the TV I bought is part of the electronic taken. I have requested for either a refund or replacement. But now I'm being sent from pillar to post and being told that they are still busy looking at the matter to establish if it was indeed a hijack or at gun point. But my question to them which they could not answer was why should I wait for their internal processes and investigations over something that does not pertain to me. All I want is either a TV or a refund as they continue with their investigation.
Helpful (0)
Replies (7)0
Replies (7)
Game's replyOfficial
02 Jun 2026, 17:51Hi Khanyisa, thank you for reaching out. I am so sorry to hear that you have not received your order as of yet. Kindly provide us with your order number and which store you have been in contact with so we can assist you accordigly.
Best regards,
Game's reply02 Jun 2026, 17:51
Official
Hi Khanyisa, thank you for reaching out. I am so sorry to hear that you have not received your order as of yet. Kindly provide us with your order number and which store you have been in contact with so we can assist you accordigly.
Best regards,
KM
Khanyisa M's updateReviewer Update
03 Jun 2026, 07:42Good day. Thank you for getting back to me. I have shared the order number with Fatiema Boyce via email. Looking forward to hearing from you.
KM
Khanyisa M's update03 Jun 2026, 07:42
Reviewer Update
Good day. Thank you for getting back to me. I have shared the order number with Fatiema Boyce via email. Looking forward to hearing from you.
Game's replyOfficial
03 Jun 2026, 10:48Hi Khanyisa, thank you for response. Kindly be advised that your query is with our senior team to follow up on your order. The agent handling your case will contact you as soon as they have an update.
Best regards,
Game's reply03 Jun 2026, 10:48
Official
Hi Khanyisa, thank you for response. Kindly be advised that your query is with our senior team to follow up on your order. The agent handling your case will contact you as soon as they have an update.
Best regards,
KM
Khanyisa M's updateReviewer Update
03 Jun 2026, 11:02Thank you. I did receive the call, but I'm not happy. This incident took place on Saturday, the 30th, and I have always been told that the incident is being investigated, and it will take 24 to 48 hours. We have been past 24 to 48 hours now. And the worst thing is that you guys are telling me that I will receive either my order or my money back once the case is concluded. And my question still stands: why am I expected to wait for you to conclude your internal processes that have nothing to do with me? This is between you and your courier. I bought the TV from you, and it is your responsibility to make sure that I get my order
KM
Khanyisa M's update03 Jun 2026, 11:02
Reviewer Update
Thank you. I did receive the call, but I'm not happy. This incident took place on Saturday, the 30th, and I have always been told that the incident is being investigated, and it will take 24 to 48 hours. We have been past 24 to 48 hours now. And the worst thing is that you guys are telling me that I will receive either my order or my money back once the case is concluded. And my question still stands: why am I expected to wait for you to conclude your internal processes that have nothing to do with me? This is between you and your courier. I bought the TV from you, and it is your responsibility to make sure that I get my order
Game's replyOfficial
03 Jun 2026, 12:18Hi Khanyisa, Thank you for contacting us again, and please accept our sincerest apologies for the ongoing frustration and delay regarding your TV order. To make this right immediately, We have escalated your case to our senior management team to assist with providing you with an update.
Best regards,
Game's reply03 Jun 2026, 12:18
Official
Hi Khanyisa, Thank you for contacting us again, and please accept our sincerest apologies for the ongoing frustration and delay regarding your TV order. To make this right immediately, We have escalated your case to our senior management team to assist with providing you with an update.
Best regards,
KM
Khanyisa M's updateReviewer Update
03 Jun 2026, 12:50Thank you. I hope by the end of today I'll know when I can expect my TV, and that you're not still busy with investigations.
KM
Khanyisa M's update03 Jun 2026, 12:50
Reviewer Update
Thank you. I hope by the end of today I'll know when I can expect my TV, and that you're not still busy with investigations.
Game's replyOfficial
03 Jun 2026, 12:52You're welcome, Khanyisa.
Best regards,
Game's reply03 Jun 2026, 12:52
Official
You're welcome, Khanyisa.
Best regards,