Poor customer service Game Jabulani

Item: Game
Rating: 1
Author: Yahn-dee Q-coma

Good day

I visited your Jabulani branch and cashier was unpleasant and overcharged us and when we highlighted this she did not apologies and just said my husband should talk to the manager.

My husband had to go to the price and take a photo to show we were overcharged.

Store closed with us inside and we had to wait for the refund. At the end of all of this no apology nothing.

Not the first time the stuff at this branch are rude and lack proper customer service.

Regards

Helpful (0)

Replies (1)

Game's replyOfficial

25 Oct 2018, 11:10

Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies. Your reference for this call is ***7

Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 48 hours for further feedback.

We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required

Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt

Game's reply25 Oct 2018, 11:10

Official