Poor Customer service from GAME (Massmart)

Hello,

I have had a Game store card for the last 5 years, during this time I have never once been late or missed a payment, my prefered method of payment for my account is through an EFT payment I do this every month like clock work, my last payment was on the 30th of May 2020, 3 days ago I recieve a message stating that my account has been blocked due to NON Payment, I have subsequently email Game's customer care and they bluntly told me its not their problem and I should contact RCS, when I signed up for this card I did so at a Game store not an RCS store, the card says Game on it and not RCS so they should not choose to push the buck so quickly, Game are ruthless even though I made payment they still blocked my account while we are all going through a lock down, I find the fact that they do not want to assist me to sort out "their" error ridiculous.

With customer service like this its no wonder Game are struggling to stay afloat.

Regards Sivy