Poor customer service from Game in Baywest P. E

I'm NL Meko with contact no's *** and email address *** in 2019 December I made a laybye at Game stores Baywest I. P. E of a washing machine and I paid R1000 towards the laybe it was meant to expire in April 2020 then Corona happened and there was lockdown so only food was to be purchased so I could not pay for my laybye, lost my job and it also expired but then in August 2020 when the levels were reduced I went to Game and they promised to give back the deposit of R1000 but they claimed that they changed systems and could not find my laybye in their systems I was told to come back as they will investigate but I have been going there for more than I can remember and it's still the same story they can't find it on their system and I have the aggrement papers of the laybye please help me out as I want my money and I feel that Game is not prioritizing my query.