Poor Customer Service from Game Century City - Bongani

I was at Game in century city this weekend to buy a washing machine. I dealt with Bongani in the appliance department and was told that game has new lay bye rules which is a 2 month payment plan and no longer 3 months as the sign indicated on the metal detectors at the front of the store and on the website. Bongani was adamant that this is the case even after I called him out on what was on their website regarding lay byes. I was fuming because I knew I was being played for an early commission pay out. I insisted on where this information came from that was not updated on the website or in store signage and was told by Bongani that Mr Dramat gave the instruction. I spoke to another sales person in the store, Christo, and he was shocked at Bongani's response and confirmed that it was probably for an early commission payout. Needless to say that I was fuming and needed a day to calm down in order to write this review without profanity.

If Game Century City places any value in customer service, my suggestion is that Bongani not be people facing. Luckily, Kaashiefa from your Kenilworth Centre store treated us well and we ended up buying the appliance with her.

PS. Send Bongani to Game Antarctica. Out of sight, out of mind.. best solution here