poor customer service

I am so frustrated with the Game store in Somerset and Hisense in general. To begin I was a cash paying customer purchasing a washing machine of R7000. When you purchase a product that is worth this much of cause you look for something that is of good quality and last for quite a few years.

To my dissatisfaction the 9kg washing machine did not last me one year. The actual reason that I bought the washing machine is because I have kids less than 12 years old and have been struggling for the past month with dirty smelly clothes. One of my children is currently on the potty training, I've been sitting with stinking dirty laundry, I have my grandmother staying with me as well who is also not well and imagine having to take her to hospital with dirty clothing. I can get charged for negligence and she could lose her government grants because people will be thinking I'm not taking care of her.

When I went to game, they sent me from pillar to post. But they were the ones who so eagerly took my money. Infact they were more than happy to take my money but did not ry to assist me in the least. I was referred to a white lady names Jeanette from Hisense as the washing machine is a Hisense brand. Then this white lady Jeanette who I'm sure have no customer service skills at all or maybe it's because I'm not her color treated me like a peasant.

If you google peasant, you will see what it meant, it means that she treated me like a poor, uneducated person of low status. on top of that she was flippin rude. Mind you if I want to, I can be rude too but I choose not to. She has no empathy for people and has no respect for herself and your clients. She is clearly not happy with her job description, or maybe because of the color of her skin she feels she can speak to people and treat people like she owns Hisense.

However, because of her and her lack of empathy is why Hisense and Game will be getting bad reviews all over social media, hello peter and well as the Ombudsman.

This was not the only disappointment regarding the washing machine.

When this asshole called Jeanette sent out the supposedly repair agents, they came to my house looking for a water leak on the washing machine but that was not the problem. They did not switch on any machine. One guy took his phone and put on his flash looked in the washing machine and said the front rubber is a problem. He said it was caused by overloading the washing machine. How petty, how does one overload a 9 kg washing machine. How is a machine that is not over 1 year old and still withing guarantee just stop working.

They gave me a quote for R1300 as according to them Hisense the rubber gasket has to be replaced and does not fall under the guarantee. Its customer negligence, you do the math how is a rubber customer negligence when the washing machine was never overloaded. I did not have any money at the time do the repair. In fact, it was never my duty to pay for the repair.

I had to go and make a loan and decided to get a second opinion as I was not happy with the feedback from your *********** staff, and repair agents.

Low and behold the actual drum was supposed to be replaced. The second opinions guys actually put on the washing machine and they could get the actual problem. And guess what the rubber that I was quoted for R1300 was not the problem. The drum of the machine was replaced the rubber gasket is still in check there is absolutely nothing wrong with it. So even if I had money and that customer negligence issue was never my fault maybe your repair agents wanted to make money out of me.

I'm so disgusted, what ever happened to customers first. CUSTOMER SERVICE is probably just displayed to white people or rich people. Whatever happened to having sympathy for people. Instead, Game just took my money and had no interest in what happened to the faulty product at all. I have all the slips and quotations and well as email correspondences from Jeanette.

I also have the guarantee papers that I received upon the time of purchase. To Jeanette. you are an inconsiderate individual who picks on people of a different color. To game thank you so much for the inconvenience you caused myself and my children and well as my granny who lives with me. And thank you for treating your customers like ****.

My warning to people wanting to purchase from Game is Somerset. Think twice before you spend your hard-earned cash at game. They will gladly take your money with a smile on their faces and when it comes to faulty products, they send you to the supplier. Yes, the suppliers should fix the **** they sell to people. Then their representative is out to make money out of you.

Even in Jeanettes email correspondence is called me stupid and not educated and that is of the worst customer services ever. You had me making debit in midst of a pandemic and its money that I do not even have.

#GAME SOMERSET #JEANETTE FROM SOMERSET #HISENSE REPAIR AGENT they are a bunch of people who is looking to rob people of their hard-earned cash.

I want my money back, never mind your apologies. It's not needed after your ****ty services. I have every reason to believe if I was white I would not have received this service.

Out of desperation I had to take matters in my own hands.

Please see attached the quotation received from Jeanette fro the rubber and the pictures that was taken only for it to not be the fault.

Pictures attached from the DRUM THAT was replaced and the quotation as well.

My Kids is suffering as I now I expenses that I did not budget for.

I want my money back.

I would like urgent feedback as I am posting this on Hello Peter as well as the Ombudsman

Kind Regards Monique Sylvester ***