Poor Customer Service & Exploitation of customer rights

Poor Customer Service & Exploitation of customer rights Good Day I would like to lodge a complaint about Game stores Grand Central Cape Town , On the 26/10/2019 bought a Salton MINI oven, most of the time am In Johannesburg , came back , the stove has problem if I switch on the oven , the plates also switch on , took it back to game stores where I bought it refused to change the stove request Manager at the shop refused to come out and speak to me finally comes out refused to change it firstly told me it was too late ( return date25/03/2020) ( that is in 5 months time ) Name of the Manger - Henning Maass when told him still within time tells me can leave it and will be taken for repairs which might take 21 days, So as game customer not suppose to have a home cooked meal during the South Africa LOCK DOWN period , This not being the first time having the issue with the same shop , bought an electric kettle in 2019 and was faulty when, I took it back to them same manager refused to take it back , went to Game Canal Walk they exchange the kettle without any hassles The customer service offered by this shop manager brings down the high standard we have for Game stores and if a person in leadership position can't set a good example for his staff Kind Regards Kate Chirwa Miss ***