SR
Sofiah R
1 reviews | Active since Jan 2010
06 Oct 2020, 12:46
Poor Customer Service
I purchased a HiSense Combi Fridge on line in August 2020. Within two months the fridge and freezer compartments have been freezing and frosting abnormally. I logged a call and a HiSense Technician assessed the unit. We were told that the units are problematic and also that there is a loose pipe which would be repaired with a cable tie and that the entire unit must be defrosted regularly. At first I was told by Game that they could not assist. I requested that the unit be collected and I be credited. Dane contacted me and said that he was waiting for the job card and would get back to me. He further indicated that I could contact him on the Call Centre number. This morning I was told that he is in Cape Town, not Johannesburg so he is not contactable. HiSense and Game are both giving me the run around. As Dane admitted, I have legitimate claim with the Consumer Board, yet I am not receiving any feedback and I am being sent from pillar to post. The after sales service from Game and HiSense is poor.
I would not recommend purchasing a HiSense nor would I recommend doing business with Game Online as it is faceless.
Helpful (0)
Replies (12)0
Replies (12)SR
Sofiah R's updateReviewer Update
07 Oct 2020, 13:30Dear Tammy,
Thank you for your response. Subsequent to my review, Dane contacted me yesterday afternoon with a promise to call me back and to arrange for collection of the fridge by this morning. I have not heard from Game since, with exception to your response. The fridge has not been collected. How will I receive my refund by Friday as was promised?
As Customers, we must ensure that the Consumer Board investigate Game. I see several complaints of the same nature online.
I need to replace the unit. It is standing empty and ready as we were under the impression it would be collected today and the Technician also requested we switch the unit off because of the ice build up.
How am I supposed to invest a new fridge if Game is holding my money ransom?
What should we do with our items that require refrigeration?
Am I going to be compensated for this inconvenience?
Thank you
Regards,
Sofiah
Thank you for your response. Subsequent to my review, Dane contacted me yesterday afternoon with a promise to call me back and to arrange for collection of the fridge by this morning. I have not heard from Game since, with exception to your response. The fridge has not been collected. How will I receive my refund by Friday as was promised?
As Customers, we must ensure that the Consumer Board investigate Game. I see several complaints of the same nature online.
I need to replace the unit. It is standing empty and ready as we were under the impression it would be collected today and the Technician also requested we switch the unit off because of the ice build up.
How am I supposed to invest a new fridge if Game is holding my money ransom?
What should we do with our items that require refrigeration?
Am I going to be compensated for this inconvenience?
Thank you
Regards,
Sofiah
SR
Sofiah R's update07 Oct 2020, 13:30
Reviewer Update
Dear Tammy,
Thank you for your response. Subsequent to my review, Dane contacted me yesterday afternoon with a promise to call me back and to arrange for collection of the fridge by this morning. I have not heard from Game since, with exception to your response. The fridge has not been collected. How will I receive my refund by Friday as was promised?
As Customers, we must ensure that the Consumer Board investigate Game. I see several complaints of the same nature online.
I need to replace the unit. It is standing empty and ready as we were under the impression it would be collected today and the Technician also requested we switch the unit off because of the ice build up.
How am I supposed to invest a new fridge if Game is holding my money ransom?
What should we do with our items that require refrigeration?
Am I going to be compensated for this inconvenience?
Thank you
Regards,
Sofiah
Thank you for your response. Subsequent to my review, Dane contacted me yesterday afternoon with a promise to call me back and to arrange for collection of the fridge by this morning. I have not heard from Game since, with exception to your response. The fridge has not been collected. How will I receive my refund by Friday as was promised?
As Customers, we must ensure that the Consumer Board investigate Game. I see several complaints of the same nature online.
I need to replace the unit. It is standing empty and ready as we were under the impression it would be collected today and the Technician also requested we switch the unit off because of the ice build up.
How am I supposed to invest a new fridge if Game is holding my money ransom?
What should we do with our items that require refrigeration?
Am I going to be compensated for this inconvenience?
Thank you
Regards,
Sofiah
SR
Sofiah R's updateReviewer Update
09 Oct 2020, 10:15Dane contacted me on Wednesday and assured me that the fridge would be collected yesterday and the matter would be finalised by the end of the week.
The unit was NOT collected and I have not received any calls. I still have no way of reaching Dane. If I contact Customer Services, they maintain that the cannot transfer my call because he is in Cape Town and they are in Johannesburg.
I would advise anyone who wants to shop online, rather shop with Hirsch or Takealot. I have never had issues with them.
My fridge from Hirsch was replaced within a day due to a MINOR fault. I chose a different unit so they gave me a credit. I used the credit to purchase an Extractor and a Thermofan Oven. When I contacted them regarding my oven after 2 years, they sent a Technician out and they were willing to replace the unit or credit me but it turned out there was a faulty electrical point in the kitchen. Speak to Rowan and Hirsch Strubensvalley. He will also deliver anywhere in the country or shop online.
I have bought many appliances and I still have many more to buy as I am responsible for 3 homes.
This is undoubtedly the worst customer service I have ever received.
The unit was NOT collected and I have not received any calls. I still have no way of reaching Dane. If I contact Customer Services, they maintain that the cannot transfer my call because he is in Cape Town and they are in Johannesburg.
I would advise anyone who wants to shop online, rather shop with Hirsch or Takealot. I have never had issues with them.
My fridge from Hirsch was replaced within a day due to a MINOR fault. I chose a different unit so they gave me a credit. I used the credit to purchase an Extractor and a Thermofan Oven. When I contacted them regarding my oven after 2 years, they sent a Technician out and they were willing to replace the unit or credit me but it turned out there was a faulty electrical point in the kitchen. Speak to Rowan and Hirsch Strubensvalley. He will also deliver anywhere in the country or shop online.
I have bought many appliances and I still have many more to buy as I am responsible for 3 homes.
This is undoubtedly the worst customer service I have ever received.
SR
Sofiah R's update09 Oct 2020, 10:15
Reviewer Update
Dane contacted me on Wednesday and assured me that the fridge would be collected yesterday and the matter would be finalised by the end of the week.
The unit was NOT collected and I have not received any calls. I still have no way of reaching Dane. If I contact Customer Services, they maintain that the cannot transfer my call because he is in Cape Town and they are in Johannesburg.
I would advise anyone who wants to shop online, rather shop with Hirsch or Takealot. I have never had issues with them.
My fridge from Hirsch was replaced within a day due to a MINOR fault. I chose a different unit so they gave me a credit. I used the credit to purchase an Extractor and a Thermofan Oven. When I contacted them regarding my oven after 2 years, they sent a Technician out and they were willing to replace the unit or credit me but it turned out there was a faulty electrical point in the kitchen. Speak to Rowan and Hirsch Strubensvalley. He will also deliver anywhere in the country or shop online.
I have bought many appliances and I still have many more to buy as I am responsible for 3 homes.
This is undoubtedly the worst customer service I have ever received.
The unit was NOT collected and I have not received any calls. I still have no way of reaching Dane. If I contact Customer Services, they maintain that the cannot transfer my call because he is in Cape Town and they are in Johannesburg.
I would advise anyone who wants to shop online, rather shop with Hirsch or Takealot. I have never had issues with them.
My fridge from Hirsch was replaced within a day due to a MINOR fault. I chose a different unit so they gave me a credit. I used the credit to purchase an Extractor and a Thermofan Oven. When I contacted them regarding my oven after 2 years, they sent a Technician out and they were willing to replace the unit or credit me but it turned out there was a faulty electrical point in the kitchen. Speak to Rowan and Hirsch Strubensvalley. He will also deliver anywhere in the country or shop online.
I have bought many appliances and I still have many more to buy as I am responsible for 3 homes.
This is undoubtedly the worst customer service I have ever received.
SR
Sofiah R's updateReviewer Update
09 Oct 2020, 10:17I am not sure why Game replies privately. Their reply has no substance. Just a standard reply to mess you around
SR
Sofiah R's update09 Oct 2020, 10:17
Reviewer Update
I am not sure why Game replies privately. Their reply has no substance. Just a standard reply to mess you around
SR
Sofiah R's updateReviewer Update
10 Oct 2020, 08:54Still no response from Game or Dane.
SR
Sofiah R's update10 Oct 2020, 08:54
Reviewer Update
Still no response from Game or Dane.
SR
Sofiah R's updateReviewer Update
12 Oct 2020, 12:59Still no call from Game and the fridge is now an ornament with my money not credited. Dane said I should leave a message for him to contact me but noone seems to know how to get my messages to him.
SR
Sofiah R's update12 Oct 2020, 12:59
Reviewer Update
Still no call from Game and the fridge is now an ornament with my money not credited. Dane said I should leave a message for him to contact me but noone seems to know how to get my messages to him.
SR
Sofiah R's updateReviewer Update
13 Oct 2020, 14:26I received a call this morning that the fridge will be collected tomorrow. It was supposed to have been collected almost a week ago so I expressed my disappointment. The gentleman was polite and understanding and said he would do his best for today.
So the clock is still ticking on Game and my credit is hanging.
Waiting to see what happens next
So the clock is still ticking on Game and my credit is hanging.
Waiting to see what happens next
SR
Sofiah R's update13 Oct 2020, 14:26
Reviewer Update
I received a call this morning that the fridge will be collected tomorrow. It was supposed to have been collected almost a week ago so I expressed my disappointment. The gentleman was polite and understanding and said he would do his best for today.
So the clock is still ticking on Game and my credit is hanging.
Waiting to see what happens next
So the clock is still ticking on Game and my credit is hanging.
Waiting to see what happens next
SR
Sofiah R's updateReviewer Update
13 Oct 2020, 15:57Dane contacted me this afternoon to apologise. He committed to keep in touch.
The fridge is to be collected tomorrow and the credit should be issued to Thursday.
Dane remains professional.
I am trusting that all will be resolved this week despite the reviews I've read
The fridge is to be collected tomorrow and the credit should be issued to Thursday.
Dane remains professional.
I am trusting that all will be resolved this week despite the reviews I've read
SR
Sofiah R's update13 Oct 2020, 15:57
Reviewer Update
Dane contacted me this afternoon to apologise. He committed to keep in touch.
The fridge is to be collected tomorrow and the credit should be issued to Thursday.
Dane remains professional.
I am trusting that all will be resolved this week despite the reviews I've read
The fridge is to be collected tomorrow and the credit should be issued to Thursday.
Dane remains professional.
I am trusting that all will be resolved this week despite the reviews I've read
SR
Sofiah R's updateReviewer Update
14 Oct 2020, 12:44The fridge has finally been collected and Dane has been corresponding with me via email.
Now it's to see of the credit is processed on time and in full and if Game has any policy that compensates customers for the difficulty and inconvenience experienced.
Now it's to see of the credit is processed on time and in full and if Game has any policy that compensates customers for the difficulty and inconvenience experienced.
SR
Sofiah R's update14 Oct 2020, 12:44
Reviewer Update
The fridge has finally been collected and Dane has been corresponding with me via email.
Now it's to see of the credit is processed on time and in full and if Game has any policy that compensates customers for the difficulty and inconvenience experienced.
Now it's to see of the credit is processed on time and in full and if Game has any policy that compensates customers for the difficulty and inconvenience experienced.
SR
Sofiah R's updateReviewer Update
15 Oct 2020, 09:12Dane confirmed that the credit is processed a day after collection.
It was collected on Tuesday night.
Let's wait and see....
It was collected on Tuesday night.
Let's wait and see....
SR
Sofiah R's update15 Oct 2020, 09:12
Reviewer Update
Dane confirmed that the credit is processed a day after collection.
It was collected on Tuesday night.
Let's wait and see....
It was collected on Tuesday night.
Let's wait and see....
SR
Sofiah R's updateReviewer Update
20 Oct 2020, 10:31I received an email that my credit has been processed and it could take up to 2 weeks to receive the refund. I wrote to Dane who later confirmed that the reversal would reflect within 3 to 5 days.i was not too happy because I was informed that the payment would be almost instant because of the institution involved. This was a week ago.
Game is silent. I don't know where my money is and still no fridge.
I just need my money so that I can add to it and go to Rowan at Hirsch. Saw a beautiful Bosch unit for about 8k.
Game is silent. I don't know where my money is and still no fridge.
I just need my money so that I can add to it and go to Rowan at Hirsch. Saw a beautiful Bosch unit for about 8k.
SR
Sofiah R's update20 Oct 2020, 10:31
Reviewer Update
I received an email that my credit has been processed and it could take up to 2 weeks to receive the refund. I wrote to Dane who later confirmed that the reversal would reflect within 3 to 5 days.i was not too happy because I was informed that the payment would be almost instant because of the institution involved. This was a week ago.
Game is silent. I don't know where my money is and still no fridge.
I just need my money so that I can add to it and go to Rowan at Hirsch. Saw a beautiful Bosch unit for about 8k.
Game is silent. I don't know where my money is and still no fridge.
I just need my money so that I can add to it and go to Rowan at Hirsch. Saw a beautiful Bosch unit for about 8k.
SR
Sofiah R's updateReviewer Update
21 Oct 2020, 14:28Still no money in the bank. Haven't heard from Dane or anyone else at Game.
SR
Sofiah R's update21 Oct 2020, 14:28
Reviewer Update
Still no money in the bank. Haven't heard from Dane or anyone else at Game.
SR
I finally received my refund.
Thank you to Dane. I noticed that people are still struggling, months later.
I commend Dane on his relentlessness in ensuring that I was treated fairly.
I am reluctant to do business with Game in future. There was really no effort to compensate me for the inconvenience. I am relieved that this fight is over.
Sofiah R's updateReviewer Update
26 Oct 2020, 09:48I finally received my refund.
Thank you to Dane. I noticed that people are still struggling, months later.
I commend Dane on his relentlessness in ensuring that I was treated fairly.
I am reluctant to do business with Game in future. There was really no effort to compensate me for the inconvenience. I am relieved that this fight is over.
SR
Sofiah R's update26 Oct 2020, 09:48
Reviewer Update
I finally received my refund.
Thank you to Dane. I noticed that people are still struggling, months later.
I commend Dane on his relentlessness in ensuring that I was treated fairly.
I am reluctant to do business with Game in future. There was really no effort to compensate me for the inconvenience. I am relieved that this fight is over.