Poor customer service

On the 02/11/2022 i emailed recoveries proof of my account being up to date so that they could write off my the balance that was still reflecting. I then received email confirmation from recoveries that this would be actioned. I then followed up multiple times thereafter, and was informed that the process takes 21 working days. Today i followed up regarding the issue and a lady by the name of Nombulelo (she refused to give me her surname) at the call centre told me that the balance still reflects and that she would re-escalate the issue which would then take another 21 days. I then requested to speak to a manager who she confirmed was in a meeting. When i asked her what other solution does she suggest her response was "there is none". When i suggested that she contacts the department that deals with the write off directly, which she did. I believe she spoke to a gentlemen by the name of Toheer who said there is no other solution but to wait another 21 days. When i expressed that this was unacceptable, ,she once again reiterated that there is nothing else that she could do.

I find it unacceptable to that i have to wait an additional 21 days because the relevant department failed to action the matter on the 02/11/2022 despite confirming via email that they would.

I would appreciate that some one looks into the matter.