Poor Customer Service Delivery

I purchased a Trogan Treadmill online from Game on 1 November. Thereafter I received an email confirming my order number ***. I then received an email on 3 November stating that my order has been dispatched from their warehouse and is making its way to me and the courier will contact me with further details.

5 days later I followed up with Game on the whereabouts of my order and I was told that they were unable to get hold of the Bay West store where the treadmill will be dispatched from and the courier has not received my order.

I then called the customer service line and I was told the same story that the Bay West store was not answering the call. I then direct messaged Game on Instagram and was contacted by Abdul who advised that he will revert back to me once he receives feedback regarding delivery.

It has been 2 days and I still have not heard back from him.

As a customer I am so disappointed in Games customer service and disgusted with how poorly they have handled my case. I should not be the one calling them they should be calling me.

I am not sure what to do anymore as I have emailed their customer service department, called, as well as DM on social media.

Please can I get some assistance?