AJ
Aschrill J
1 reviews | Active since Apr 2021
05 Mar 2024, 19:28
Poor Customer Service
Our Mircrowave stopped working which was purchased at Game Stores,Promenade on the 6 March 2023.I phoned customer service and they advised me to go to the Store for POP..When I got there they litterly gave me the run around from one department to the next.They seemed irritable and disinterested assisting me.kept on giving me incorrect product codes..I was in the store for 3 hours and with no luck to getting my POP..I have just finished with a dyalisis session.. Never have I experienced such poor service from a Store in both ends of the departments .
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Game's replyOfficial
06 Mar 2024, 14:22Hi Aschrill, thanks for reaching out. I'm sorry for your microwave not operating as per normal and for the service experienced with regards to retrieving a copy of your receipt. I've checked our system and saw you found the receipt. You may take your item, along with the proof of purchase so it may be booked in for an assessment.
Game's reply06 Mar 2024, 14:22
Official
Hi Aschrill, thanks for reaching out. I'm sorry for your microwave not operating as per normal and for the service experienced with regards to retrieving a copy of your receipt. I've checked our system and saw you found the receipt. You may take your item, along with the proof of purchase so it may be booked in for an assessment.