Poor customer service

I got a call back voucher I think more than 4 months ago for a 2 plate cadac stove up until today Game never had stock I am in the store almost every week and I feel it is not my responsibility to check all the time to see if stock was received but what actually irritates me is the unhelpful customer service staff of Game Parow if you don't have customer service s****s then you don't belong there as you are the face of the company. I was basically told to just come and check every time if stock was received I then asked who works in that department and was told its actually to temps which gave me the impression that they might not be able to assist me as emphasis was made on 2 temps so if you doubting the competence of your staff I'm doubting the fact that you never had stock but you actually never let your clients know if stock arrives.