Poor Customer Service - Baywest Branch

I wanted to purchase a microwave at the Baywest branch in PE, but they had no stock available. I asked for a rain check and was contacted when stock arrived. I then went in to complete the purchase and after about an hour of playing cat and mouse with me I was told that the sales person hadn't captured my request for a rain check so I wouldn't be getting the item at the promotional price. I then asked to speak to the manager who had the worst attitude ever. He 1st tried to explain that because nothing had been captured I couldn't have it at the promo price. I told him with all due respect - that was no fault of mine and his own staff can attest to me coming in for a rain check specifically. He then insinuated that I was lying about the promotional price and would need some sort of "proof". After getting an old catalogue from somewhere in the store he then only gave it to me at the discounted rate. No apology for the inconvenience and time wasted in the store - nothing