Poor Customer Service

The Customer Service is definitely not up to standard. There are no personnel available when assistance is needed, however, the security guards are very quick to check a customer's bags and slip when walking out even though they see you coming from the till to the door. If any personnel are found, they just turn around and say it's not their department and walk away. They make no effort to find someone to assist. My parents have both had a pensioners card. My dad went to shop at Game today. His card was declined because it "expired". There is no expiry date on the card. How is this possible? Mary Makobela, Bela Mall Game Store, was supposed to assist my dad. Instead she told him to come back tomorrow. He is 72 years old. We do not live near Game. How do they expect such an old person to constantly drive up and down? He had to recomplete forms, go to town to take photos and go back to Game just to be told to come back tomorrow. This is unacceptable. Nowhere on the pensioners card is an expiry date. The first time when my parents app****, it was also an issue. They had to also drive up and down and it took over a month for them to get their initial pensioners cards. Game really needs to up their Service Delivery.