Poor customer service

Hi All,

Trust you are well,

I have purchased an HP printer from the store which I was told that it comes with ink for an estimated 120 pages however after printing just 1 document the printer had an error message stating ink empty. I then went to the store to get this resolved by advising them of the error which they advised me that they would need to send the printer to the supplier so I questioned as to why the printer isn't faulty as there is just no Ink.

The floor manager was absolutely rude(Siboniso Makhathini) as he had no customer interaction skills as firstly he showed no empathy for the faulty product that was purchased within 7 days as he was so blunt about their company processes and that’s it. I then explained to him that I purchased the product for business which is required urgently and can`t wait for 7-14 days of business working days. He continued to say that is the process and he can`t do anything which then l reiterated that I just purchased the product and there is no Ink. I then asked him if they can loan me a printer in the interim as the printer is required for business purposes which he said no. I then requested for a senior manager several times which he then decided to call after stating I will report him to senior management.

I require ink or a new printer ASAP and if I get no assistance then I will go to every form of social media.

Contact number *** Lincoln Gessen Attached is the proof of purchase

The is service is atrocious

Thanks